Shipping Policy
We offer shipping across Australia and take care to ensure each order is packed and handled with attention.
Please read the information below before placing your order, especially if your event date is approaching or you are ordering a made-to-order piece.
Shipping Area
We currently offer Australia-wide shipping.
If you have a special delivery request, please contact us before placing your order and we will advise whether we can assist.
Processing Times
In-stock orders are typically processed within 1–3 business days.
Processing times may vary during sale periods, public holidays, or high-demand periods.
Made-to-Order and Custom Pieces
For made-to-order, custom, or special-order items, production time may vary depending on the design, size, fabric availability and supplier lead times.
Where relevant, please refer to the product page or contact our boutique before purchase for confirmation of timing.
If your event date is close, we strongly recommend contacting us before ordering.
Shipping Rates
Shipping rates are calculated at checkout.
Any applicable delivery charges will be displayed before payment is completed.
Tracking
Once your order has been dispatched, you will receive tracking details via email where available.
Please ensure your email address and delivery details are entered correctly at checkout.
Urgent Orders
If you need your dress urgently, please contact us before purchase.
While we will always do our best to assist, delivery within a specific timeframe cannot be guaranteed once an order is in transit with the carrier.
Delivery Delays
Estimated delivery times are provided as a guide only.
Delays caused by couriers, peak periods, weather events, public holidays, incorrect delivery details, or other circumstances outside our control may affect the final delivery timeframe.
Incorrect Address Details
Please check your shipping address carefully before placing your order.
Elvigo Fashion is not responsible for delays or extra delivery costs caused by incorrect or incomplete address details supplied at checkout.
Damaged or Incorrect Deliveries
If your order arrives damaged, incorrect, or does not match your order, please contact us as soon as reasonably possible with your order number and clear photographs where relevant.
We will review the issue and work with you on the appropriate next steps in line with your rights under Australian Consumer Law.
Contact
For delivery questions, urgent requests, or product timing confirmation, please contact:
Elvigo Fashion
info@elvigofashion.com.au