Privacy Policy

Last updated 24 August 2026

Elvigo Fashion respects your privacy. This policy explains how we collect, use, store and disclose your personal information when you shop, hire a dress, book a fitting or browse our website, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

In this policy, “we”, “us” and “our” means Elvigo Fashion, a boutique for occasion, formal and evening wear offering both purchase and dress hire. Our showroom is at 43a Hollywood Street, Monterey NSW 2217, and our website is www.elvigofashion.com.au. If you have any questions about your privacy, contact us using the details at the end of this page.

The information we collect

We only collect personal information that we need to serve you. Depending on how you use our services, this may include:

• Identity and contact details — your name, email address, phone number, and billing and delivery addresses.
• Order and hire details — the items you buy or hire, your sizes, fit and styling preferences, and your hire dates.
• Payment information — your payment is processed securely by our payment provider. We do not see or store your full card number.
• Appointment details — the information you give when you book a fitting or styling session.
• Account and wishlist — your login details and the items you save if you create an account.
• Website and device information — your IP address, browser and device type, and the pages you view, collected through cookies and analytics.
• Your messages — anything you send us by email, form or in person.

How we collect it

We collect personal information directly from you when you place an order, hire a dress, create an account, book an appointment, contact us, or visit our showroom. We also collect some information automatically through cookies and analytics when you use our website, and we may receive information from the service providers who help us process payments and deliver orders.

How we use your information

We use your personal information to:

• process, fulfil and deliver your purchases and hire bookings;
• manage your fitting and styling appointments;
• take payment and help prevent fraud;
• provide customer support and handle returns, exchanges and hire enquiries;
• send you order and hire updates;
• send you marketing about new arrivals and offers, where you have agreed to receive it;
• improve our website, products and service; and
• meet our legal, tax and record-keeping obligations.

Cookies and analytics

Our website uses cookies — small files stored on your device — to keep your cart and account working, remember your preferences, and understand how the site is used. We use analytics tools, such as Google Analytics, to measure traffic and improve the site. You can control or delete cookies through your browser settings, though some parts of the site may not work as well without them.

Marketing

We will only send you marketing messages if you have asked to receive them or bought from us. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We will action your request promptly.

Who we share your information with

We do not sell your personal information. We share it only with the trusted service providers who help us run our business, and only so they can perform their service for us. These may include:

• our payment provider, to process your payment;
• delivery and courier partners, to send your order or hire;
• our booking and website platforms, to manage appointments and run the site;
• email and marketing tools, to send you the messages you have agreed to; and
• professional advisers and authorities, where we are required or permitted by law.

Overseas disclosure

Some of our service providers may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

How we keep your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure hosting and encrypted connections for payments and account details. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep it

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires — for example, we keep transaction records to meet tax and consumer-law obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

Your rights

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. If you are not satisfied with how we have handled your information, you can make a complaint to us first, and then to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Other websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top. Please check back so you are aware of any changes.